Contact Information

Last updated: July 27, 2026

Thank you for visiting Vice Vinyl™.

For customer support, order questions, shipping updates, return requests, damaged-order claims, product questions, privacy-related requests, or general inquiries, please contact Vice Vinyl™ Staff by email:

Email: melodymagnetusa@gmail.com

Email is our official customer-support channel. Messages sent through social-media comments, direct messages, advertisements, personal accounts, or unofficial contact methods may not be monitored and should not be treated as formal notice to Vice Vinyl™.

We aim to respond to customer inquiries as soon as reasonably possible. Response times may vary depending on:

• order volume;

• weekends;

• holidays;

• time-zone differences;

• the complexity of the request;

• whether additional information or investigation is required.

An automated response, acknowledgment, or confirmation that a message was received does not mean that a refund, cancellation, return, replacement, address change, or other request has been approved.

Customers remain responsible for complying with all applicable policy deadlines while waiting for a response. Sending an incomplete message does not extend a return, cancellation, withdrawal, damaged-item, or customization-submission deadline unless required by law or confirmed by Vice Vinyl™ Staff in writing.

Information Required for Order Support

When contacting us about an order, please include:

• your full name;

• your order number;

• the email address used at checkout;

• the shipping address associated with the order;

• a clear and complete description of your question or issue;

• photographs or videos if the order arrived damaged, defective, incomplete, or incorrect;

• any relevant tracking information or carrier correspondence.

Failure to provide sufficient or accurate information may delay our response or prevent us from verifying the order or reviewing the request.

For customer security and fraud prevention, Vice Vinyl™ Staff may request additional information reasonably necessary to confirm:

• the purchaser’s identity;

• the order details;

• the payment or shipping information;

• the nature of the claim;

• the customer’s authority to make changes to the order.

We may refuse to disclose order information, modify an order, issue a refund, or otherwise act on a request when the person contacting us cannot reasonably verify their connection to the order.

Returns

Do not send any product to an address shown on:

• the original shipping label;

• the package;

• a carrier website;

• a manufacturer’s website;

• a social-media page;

• an online business listing;

• any other source not specifically provided by Vice Vinyl™ Staff.

Customers must contact us and receive written return approval and return instructions before sending any item back.

The return address may belong to our worldwide distributor, fulfillment partner, inspection facility, or another designated return facility and may be different from the original sender address.

Items sent without prior approval, without valid return authorization, after the return deadline, or to an unauthorized address may be:

• refused;

• returned to the sender;

• delayed;

• lost;

• destroyed;

• treated as ineligible for a refund.

Vice Vinyl™ is not responsible for unauthorized returns, except where applicable law requires otherwise.

Sending a return request or mailing an item does not automatically create a right to a refund.

Cancellations and Order Changes

Cancellation, address-change, customization-change, and order-modification requests are not guaranteed.

A request is only approved when Vice Vinyl™ Staff confirms the approval in writing.

Orders may be processed quickly. We are not responsible when a request is received after an order has entered processing, customization, fulfillment, or shipment.

Customers should review all order information immediately after checkout and contact us as soon as possible if a correction is required.

Privacy-Related Requests

For privacy-related requests, including questions about personal information, access requests, correction requests, or deletion requests, you may contact us at:

Privacy Contact: melodymagnetusa@gmail.com

To protect customer information, we may require reasonable identity verification before responding to a privacy request.

We may refuse or limit a request where:

• we cannot verify the requester’s identity;

• the requester is not authorized to act for the individual concerned;

• retaining the information is required by law;

• the information is needed for fraud prevention, dispute resolution, accounting, security, or legal claims;

• another lawful exception applies.

Privacy requests will be handled according to our Privacy Policy and applicable law.

Use of Submitted Information

By contacting Vice Vinyl™, you acknowledge that we may collect, use, store, review, and share the information you provide as reasonably necessary to:

• respond to your inquiry;

• locate and verify your order;

• provide customer support;

• investigate damaged, defective, missing, or incorrect-order claims;

• complete troubleshooting;

• process approved returns, refunds, replacements, or cancellations;

• communicate with suppliers, fulfillment partners, carriers, payment processors, insurers, or service providers;

• prevent fraud and policy abuse;

• respond to chargebacks, payment disputes, legal claims, or regulatory requests;

• enforce our store policies;

• comply with legal and accounting obligations.

Communications with Vice Vinyl™ may be retained as part of the order and customer-support record.

Where relevant, emails, photographs, videos, tracking information, customer statements, and other communications may be submitted as evidence to payment processors, banks, card networks, carriers, insurers, fraud-prevention providers, legal advisers, courts, regulators, or other authorized parties.

Communication Standards

Customers must not use our support channels to:

• submit knowingly false information;

• impersonate another person;

• threaten, harass, or abuse staff;

• send spam, malicious files, or unlawful content;

• attempt fraud or duplicate reimbursement;

• interfere with our ability to investigate an order;

• make repeated or excessive requests intended to disrupt support operations.

Vice Vinyl™ may restrict communication, refuse future service, preserve relevant evidence, or report unlawful conduct where a customer engages in threats, harassment, fraud, abuse, or repeated policy violations.

Restricting abusive communications will not prevent us from fulfilling any obligation that applicable law requires.

Policy Agreement

Customer-support decisions remain subject to our:

• Terms of Service;

• Return and Refund Policy;

• Shipping Policy;

• Privacy Policy;

• product descriptions;

• customization requirements;

• other applicable store policies.

Contacting Vice Vinyl™ does not override those policies or automatically entitle the customer to a cancellation, return, refund, replacement, reshipment, compensation, or payment reversal.

Nothing in this Contact Information page limits any consumer right that cannot legally be waived.