Return and Refund Policy

Last updated: July 27, 2026

Thank you for shopping with Vice Vinyl™. This Return and Refund Policy explains how returns, refunds, replacements, cancellations, withdrawal requests, damaged-order claims, and payment disputes are handled for purchases made through our store.

By placing an order with Vice Vinyl™, completing checkout, and submitting payment, you acknowledge that you have reviewed and agreed to this policy, together with the applicable product description, shipping information, customization instructions, and other terms displayed on our website.

1. General Return Policy

All sales are considered final once an order has been processed, fulfilled, or shipped, except where a return, refund, replacement, cancellation, or withdrawal is required by applicable law or expressly approved in writing by Vice Vinyl™ Support under this policy.

We may accept returns only when the item is:

• unused or only handled as reasonably necessary to inspect it;

• in its original condition;

• in its original packaging, where possible;

• not damaged, altered, washed, modified, customized, or misused;

• returned with all included parts, accessories, manuals, packaging, and components;

• accompanied by valid proof of purchase;

• approved by Vice Vinyl™ Support before being sent back; and

• returned in accordance with the return instructions and deadline provided by us.

Customers must contact Vice Vinyl™ Support before returning any item. Sending us a return request does not automatically mean that the return has been approved.

Items sent back without prior written approval, without a valid return authorization, after the stated return deadline, or to an unauthorized return address may be refused, returned to the sender, destroyed, or otherwise treated as ineligible for a refund, except where applicable law requires otherwise.

2. Return Window

For non-EU customers, return requests must be submitted within 7 days of delivery.

Unless applicable law requires otherwise, the delivery date will generally be determined using the carrier’s tracking records or other available delivery confirmation.

After 7 days from the delivery date, we may refuse the return request unless applicable law requires otherwise.

When a return is approved, the customer must ship the item within the period stated in the return instructions. Failure to ship the item within that period may cause the return authorization to expire.

For customers located in the European Union, the EU withdrawal rules in Section 13 may apply.

3. Non-Returnable Items

We do not accept returns for:

• items that have been used beyond what is reasonably necessary to inspect them;

• items damaged by misuse, improper handling, accidents, wear and tear, water exposure, improper charging, or unauthorized modification;

• items with missing parts, packaging, manuals, accessories, or components;

• items returned without approval or valid return authorization;

• items sent to the wrong or unauthorized return address;

• items marked as final sale, clearance, promotional, or discounted, unless applicable law requires otherwise;

• customized, personalized, or made-to-order items;

• items produced using customer-submitted images, files, names, music selections, designs, or other customization details;

• orders delayed due to shipping carriers, customs processing, customs inspections, incorrect addresses, failed delivery attempts, fulfillment delays, severe weather, public emergencies, or other events outside our reasonable control;

• buyer’s remorse after the product has been processed or shipped, unless we approve the return or applicable law requires otherwise;

• dissatisfaction caused by a failure to review the product description, dimensions, features, compatibility information, customization requirements, instructions, or other information provided before purchase;

• problems caused by failing to follow the published setup, charging, installation, uploading, or operating instructions; or

• minor colour, cropping, placement, print, sound, manufacturing, or display variations that do not materially prevent the product from functioning as described.

Nothing in this section limits any non-waivable consumer rights that may apply by law, including applicable EU withdrawal or statutory product-conformity rights.

4. Damaged, Defective, or Incorrect Items

If your order arrives visibly damaged, defective, incomplete, or incorrect, you must contact Vice Vinyl™ Support within 48 hours of delivery.

The 48-hour reporting period applies to transit damage and other issues that are reasonably visible upon delivery. It does not eliminate any non-waivable legal rights relating to latent defects that could not reasonably have been discovered during that period.

To review your claim, we may require:

• your order number;

• clear photographs or videos showing the entire item;

• close-up photographs or videos showing the claimed issue;

• photographs of the shipping packaging and shipping label;

• photographs showing all included parts and accessories;

• a detailed description of the issue;

• completion of reasonable troubleshooting steps;

• retention of the item and its original packaging while the claim is reviewed; and

• any other information reasonably needed to verify the claim.

Evidence must accurately show the item and its condition. We may reject evidence that is incomplete, edited, misleading, inconsistent, or does not reasonably demonstrate the claimed problem.

The customer must not discard, destroy, modify, repair, disassemble, return, or otherwise dispose of the item while the claim is being reviewed unless Vice Vinyl™ Support provides written instructions permitting them to do so.

If we determine that the item was damaged, defective, incomplete, or incorrect because of our verified error or a fulfillment issue, we may offer, at our discretion and subject to applicable law:

• replacement parts;

• technical assistance;

• a replacement item;

• store credit;

• a partial refund; or

• a full refund.

The remedy selected will depend on the nature of the verified issue. A customer is not automatically entitled to choose a refund when the issue can reasonably be corrected through troubleshooting, replacement parts, repair, or replacement, unless applicable law provides otherwise.

We reserve the right to deny claims that are incomplete, submitted late, fraudulent, exaggerated, misleading, caused by misuse, inconsistent with the evidence, unsupported by evidence, or submitted after the item has been altered, discarded, repaired, or damaged further.

If applicable law requires a specific remedy, we will follow the requirements of that law.

5. Product Function and Compatibility

Vice Vinyl™ products are decorative novelty items that may include music, sound, NFC, magnetic, light-up, rechargeable, or display-style features depending on the exact product model purchased.

Customers are responsible for reviewing the complete product description and compatibility information before purchasing.

Functionality may vary depending on:

• the exact product version;

• the customer’s phone, computer, tablet, or other device;

• device settings and software;

• file type or format;

• NFC compatibility;

• charging equipment;

• surface type;

• operating environment;

• battery level;

• charging method;

• signal interference; or

• customer handling.

Setup, charging, file uploading, configuration, or customer-supplied content may be required depending on the product purchased. A product is not considered defective merely because setup is required or because the customer has not followed the supplied instructions.

We are not responsible for issues caused by:

• incompatible phones, computers, tablets, software, files, or other devices;

• unsupported or corrupted customer-supplied files;

• improper setup or use;

• failure to follow the provided instructions;

• failure to charge the product properly;

• use of an unsuitable or damaged charging source;

• placing the product on unsuitable surfaces;

• water or moisture exposure;

• dropping, crushing, bending, or otherwise damaging the product;

• modifying, opening, disassembling, or attempting to repair the product;

• using unauthorized accessories, cables, adapters, or chargers;

• customer-created or third-party content;

• third-party applications, devices, operating systems, or updates; or

• normal wear and tear.

Before claiming that an item is defective, the customer may be required to complete reasonable troubleshooting steps provided by Vice Vinyl™ Support.

6. Refunds

Approved refunds will be issued to the original payment method whenever possible. We are not required to issue a refund through a different payment method merely because the original account has been closed, replaced, suspended, or is otherwise inaccessible.

A refund will not be considered approved until Vice Vinyl™ Support confirms the approval in writing.

When the return of an item is required, we may inspect the returned item before approving or completing the refund. We may reduce or deny the refund if the item is returned used, incomplete, damaged, altered, improperly packaged, or in a condition inconsistent with the approved return.

Refund processing times depend on the customer’s bank, card provider, payment processor, or Shopify Payments. Vice Vinyl™ Support is not responsible for delays caused by banks, card issuers, payment processors, or other third parties after the refund has been submitted.

Shipping fees, handling fees, insurance fees, shipping-protection fees, customs fees, duties, taxes, currency-conversion charges, and other third-party charges are non-refundable unless required by law or unless the refund is directly caused by our verified error.

For EU withdrawal requests where the legal right of withdrawal applies, we will refund the eligible amount required by applicable EU consumer law, including any standard outbound delivery amount where legally required. Additional or expedited shipping upgrades selected by the customer, return shipping costs, customs charges, duties, taxes, currency-conversion charges, or third-party fees may remain non-refundable unless applicable law requires otherwise.

To prevent duplicate reimbursement, Vice Vinyl™ may pause or decline to process a separate voluntary refund while an active chargeback, bank dispute, payment inquiry, or payment reversal concerning the same transaction remains open, unless applicable law or the payment processor requires otherwise.

Submitting a refund request, return request, cancellation request, or payment dispute does not itself create a right to a refund.

7. Return Shipping Costs

Unless the return is due to our verified error, a verified defective item, a verified incorrect item, or applicable law requires otherwise, the customer is responsible for all return shipping costs.

For approved returns, customers must return the item to the return address provided in writing by Vice Vinyl™ Support. This return address may belong to our worldwide distributor, fulfillment partner, inspection facility, or another designated return facility. The return address may be located internationally and may be different from the address shown on the original package.

Customers must not return items to:

• the original sender address;

• the address printed on the shipping label;

• a manufacturer’s address;

• an office or business address found online; or

• any other address not specifically provided by Vice Vinyl™ Support for that return.

Unless we specifically instruct otherwise in writing, returning an item to an unauthorized address does not satisfy the customer’s return obligation.

Customers must use a trackable shipping method and retain the shipping receipt and tracking information until the return has been completed.

Vice Vinyl™ Support is not responsible for returned items that are lost, stolen, delayed, damaged in transit, refused, abandoned, held by customs, or sent to the wrong address.

The customer is responsible for any return-related:

• postage;

• packaging;

• insurance;

• tracking;

• customs forms;

• customs declarations;

• duties;

• taxes;

• brokerage charges; or

• carrier fees,

unless the return is due to our verified error or applicable law requires otherwise.

The customer remains responsible for the item until it is received at the designated return facility.

8. Cancellations and Order Changes

Orders may only be cancelled or changed if the request is received and approved before the order has been processed, packed, customized, fulfilled, or shipped.

Because orders may be processed quickly or automatically, we cannot guarantee that cancellation, address-change, customization-change, or other modification requests will be accepted.

Sending a cancellation or change request does not mean that the request has been approved. A cancellation or change is only confirmed when Vice Vinyl™ Support provides written confirmation.

Once an order has entered processing, customization, production, fulfillment, or shipment, it cannot be cancelled or changed, except where applicable law requires otherwise.

We are not responsible for requests that are submitted after processing has begun, sent to an incorrect email address, sent through an unmonitored social-media account, or not received before fulfillment.

For EU customers, the right of withdrawal described in Section 13 may apply after delivery unless the product is excluded, including because it is customized or personalized.

9. Incorrect Shipping Information and Delivery Issues

Customers are responsible for reviewing and providing accurate, complete, and deliverable shipping information at checkout.

Vice Vinyl™ is not responsible for orders that are delayed, misdelivered, lost, returned, destroyed, abandoned, or delivered incorrectly because of:

• incorrect or incomplete recipient names;

• incorrect street addresses;

• missing apartment, unit, suite, floor, gate, or buzzer numbers;

• incorrect cities, states, provinces, regions, countries, or postal codes;

• address-formatting errors;

• refused delivery;

• failed delivery attempts;

• unclaimed packages;

• restricted or inaccessible delivery locations;

• failure to pay required import fees;

• failure to respond to the carrier or customs authority; or

• other incorrect information supplied by the customer.

Address-change requests are not guaranteed after an order has been submitted.

If an order is returned to sender because of customer-provided information, refusal, non-payment of import charges, an unclaimed shipment, or failed delivery, the customer may be responsible for:

• reshipping fees;

• return-to-sender fees;

• customs costs;

• handling costs; and

• any other costs incurred in recovering or resending the package.

Original shipping charges will not be refunded in these circumstances unless required by law.

Carrier tracking, delivery scans, photographs, geographic delivery information, signature records, customs records, and communications with the carrier may be used as evidence of shipment or delivery.

A carrier delay, customs delay, missed estimated delivery date, or temporary lack of tracking updates does not by itself mean that an order has been lost and does not automatically create a right to a refund.

Estimated processing and delivery dates are estimates only unless Vice Vinyl™ expressly states in writing that a particular date is guaranteed.

10. Chargebacks, Payment Disputes, and Fraudulent Claims

Customers who believe there is a problem with an order should contact Vice Vinyl™ Support before initiating a chargeback, payment dispute, bank claim, payment inquiry, or payment reversal so that we have a reasonable opportunity to investigate and provide an appropriate resolution.

A chargeback is not a replacement for our return, cancellation, warranty, support, or refund procedures. Initiating a chargeback does not automatically cancel the order, create a right to keep the product without payment, or establish that the customer’s claim is valid.

Where permitted, Vice Vinyl™ reserves the right to challenge and respond to any chargeback, payment dispute, inquiry, or reversal.

In responding to a dispute, we may provide the payment processor, acquiring bank, issuing bank, card network, fraud-prevention provider, insurer, delivery carrier, platform provider, or other authorized party with evidence relevant to the transaction, including:

• the order confirmation;

• the invoice and payment record;

• checkout records showing acceptance of our policies;

• the billing and shipping information entered by the customer;

• fraud-screening and payment-verification results;

• IP address, device, browser, location, and session information where lawfully collected;

• customer-account information;

• product descriptions and website records applicable when the order was placed;

• customization selections and customer-submitted images or files;

• production and fulfillment records;

• shipping labels and tracking records;

• delivery scans, delivery photographs, signatures, and carrier confirmations;

• emails, messages, support requests, and social-media communications;

• photographs and videos submitted by the customer;

• troubleshooting records;

• refund, replacement, store-credit, or settlement offers;

• evidence that a refund, replacement, or other remedy was completed or accepted;

• prior transaction or delivery history where relevant and lawfully available; and

• any other records reasonably necessary to establish the legitimacy and performance of the transaction.

We may treat a dispute as potentially fraudulent, abusive, misleading, or made in bad faith when the available evidence indicates that the customer:

• claims not to recognize or authorize an order that they placed, confirmed, customized, received, used, or previously acknowledged;

• claims that an order was not received despite reliable delivery evidence;

• claims that an item was materially different from its description when the disputed feature was accurately disclosed before purchase;

• claims that an item was defective but refuses reasonable troubleshooting or refuses to provide requested evidence;

• claims that an order was cancelled when no cancellation was approved;

• claims that a refund was not received after the refund was successfully issued;

• claims that a transaction was duplicated when the records show separate authorized orders;

• files a dispute after accepting or receiving a replacement, refund, store credit, or another agreed resolution;

• keeps both the original item and a replacement while disputing the original payment;

• provides materially false, altered, incomplete, or inconsistent information;

• attempts to obtain both a merchant refund and a chargeback for the same transaction; or

• uses a chargeback to avoid complying with the return conditions, customization requirements, or other terms accepted at checkout.

If a customer initiates a chargeback while a refund, return, replacement, investigation, or other resolution is pending, Vice Vinyl™ may suspend that voluntary resolution to prevent duplicate recovery until the payment dispute has been concluded or withdrawn.

If the customer accepts or receives a resolution from Vice Vinyl™ after initiating a payment dispute, the customer must promptly notify their card issuer or payment provider that the matter has been resolved and request that the dispute be withdrawn or closed, where the provider permits this.

Where permitted by law, Vice Vinyl™ may:

• contest the dispute;

• cancel any unfulfilled replacement or voluntary refund connected to the disputed transaction;

• suspend customer support relating to an abusive or duplicative claim;

• refuse or cancel future orders;

• restrict the customer from using our store;

• preserve relevant evidence;

• report suspected fraud to the payment processor, platform, card issuer, carrier, or appropriate authorities; and

• pursue recovery of unpaid amounts, merchandise, chargeback losses, or other legally recoverable costs.

A decision by a payment provider regarding a chargeback does not prevent Vice Vinyl™ from enforcing any separate contractual or legal rights available to it.

Nothing in this section prevents a customer from exercising a legitimate, non-waivable right under applicable consumer-protection or payment-services law.

11. Legal Rights and Policy Enforcement

Nothing in this policy limits, excludes, or replaces any non-waivable rights available under applicable consumer-protection law.

If any part of this policy conflicts with a mandatory legal requirement applicable to a purchase, the mandatory requirement will apply only to the extent necessary to resolve that conflict. The remaining portions of this policy will continue to apply to the fullest extent permitted by law.

Vice Vinyl™’s failure or delay in enforcing any part of this policy does not waive its right to enforce that provision or any other provision later.

Approval of a return, replacement, refund, cancellation, or other exception in one situation does not require Vice Vinyl™ to provide the same exception in another situation.

The headings in this policy are provided for convenience and do not limit the meaning of the provisions.

12. Custom Order Submission Policy

Custom Vice Vinyl™ orders require 9 customer-provided images before production can begin.

Images must be submitted to melodymagnetusa@gmail.com within 7 days of purchase and must include the customer’s order number.

Customers are responsible for ensuring that:

• all 9 required images are submitted;

• the correct files are attached;

• the files are clear and usable;

• the order number is included;

• the submission is sent from an accessible email account; and

• the images and other materials do not infringe another person’s rights.

Vice Vinyl™ is not responsible for missing, incorrect, duplicated, low-resolution, blurry, improperly cropped, corrupted, inaccessible, or unsuitable files supplied by the customer.

If images are not received within 7 days, Vice Vinyl™ reserves the right to proceed with the Original Mix version shown on the product page to prevent production delays.

Any reminder sent by Vice Vinyl™ is a courtesy only. The customer remains responsible for submitting the required images within the stated deadline, whether or not a reminder is received.

Failure to submit images within the required timeframe is the customer’s responsibility.

Once production has started:

• custom image requests;

• image replacements;

• design changes;

• order changes;

• cancellations;

• refunds; or

• replacements related to missing, incorrect, or late image submissions

cannot be accommodated unless required by applicable law or expressly approved by Vice Vinyl™ Support.

By placing a custom order, the customer authorizes Vice Vinyl™ and its production partners to use, reproduce, resize, crop, position, print, and process the submitted materials solely as reasonably necessary to produce and fulfill the order.

The customer represents that they own or have permission to use the materials they submit. The customer is responsible for claims arising from materials submitted without the necessary rights or permissions.

Minor differences in cropping, positioning, sizing, colour, brightness, contrast, print appearance, or manufacturing alignment are normal and do not make the item defective unless the product materially differs from what was ordered.

By placing a custom order, the customer acknowledges and agrees to these terms.

Custom Vice Vinyl™ orders are personalized products when they are produced using customer-submitted images, files, names, songs, designs, or other customization details.

Personalized or custom-made products may not be eligible for cancellation, return, refund, replacement, or EU withdrawal rights where an applicable legal exception applies.

If a customer fails to submit the required images within 7 days and receives the Original Mix version instead, the order is not eligible for a refund, replacement, cancellation, or chargeback based on the late or missing image submission, unless required by applicable law.

13. EU Right of Withdrawal

If you are a consumer located in the European Union and purchase a non-custom, non-personalized physical product from Vice Vinyl™ online, you may have the right to withdraw from the purchase within 14 days after receiving the order without giving a reason, unless a legal exception applies.

To exercise the EU right of withdrawal, you must notify us before the applicable 14-day withdrawal period expires.

You may contact us at melodymagnetusa@gmail.com or use any online withdrawal function provided on our website, if available.

Your withdrawal request should include:

• your full name;

• your order number;

• the email address used for the order;

• the item from which you wish to withdraw; and

• a clear statement that you wish to withdraw from the purchase.

Submitting a withdrawal request does not authorize the customer to return the item to an address of their choosing.

If your withdrawal request qualifies under applicable EU law, we will provide return instructions and a designated return address.

The designated return address may belong to our worldwide distributor, fulfillment partner, inspection facility, or another return facility. It may be located outside the customer’s country and may be different from the address displayed on the original shipping label.

Customers must not return items to the original shipping address unless Vice Vinyl™ Support specifically instructs them to do so in writing.

Even when an EU withdrawal right applies, the customer is responsible for paying the direct cost of returning the item to our designated return address, including applicable postage, packaging, tracking, customs forms, duties, taxes, carrier fees, or other return-related charges, unless:

• Vice Vinyl™ expressly agrees to pay those costs;

• the item is defective, incorrect, or damaged because of our verified error; or

• applicable law requires otherwise.

Returned items must be sent back within 14 days after the customer notifies us that they are exercising the right of withdrawal, unless applicable law provides otherwise.

We may withhold reimbursement until we have received the returned item or the customer provides sufficient evidence that the item has been sent back, whichever occurs first, where permitted by law.

Items must be returned in a condition that allows them to be resold.

If the item has been used, damaged, altered, modified, incompletely returned, or handled beyond what is reasonably necessary to establish its nature, characteristics, and operation, we may deduct an amount reflecting the resulting loss in value where permitted by law.

The EU right of withdrawal may not apply to certain items, including:

• custom-made products;

• clearly personalized products;

• products made using customer-submitted images, files, names, music selections, designs, or other customization details;

• sealed goods that are not suitable for return for health or hygiene reasons after being unsealed;

• sealed audio, video, or software products after being unsealed, where the legal exception applies;

• items damaged, modified, misused, or handled beyond what is reasonably necessary to inspect them; or

• any other goods or services excluded from withdrawal rights under applicable law.

The personalized-goods exception does not remove any statutory rights that may apply when a customized item is genuinely defective, damaged, or materially different from what was ordered.

This section applies only where the EU right of withdrawal is legally required. It does not create additional return rights for customers outside the European Union unless required by applicable law or expressly approved by Vice Vinyl™ Support.